Subscription FAQs

Why does it look different when I login to make changes to my subscription(s)?

EquiLife is excited to announce that we have recently changed the way you manage your subscriptions to make it easier and more convenient than ever before.When you login to manage your subscriptions, you may notice things look different. That’s becau

How do I cancel my subscription?

First, login to your EquiLife account and select 'Manage Subscriptions.' From there, you will be taken to your subscription dashboard. Once in the dashboard, locate the subscription product you wish to cancel. Click 'Cancel" on the bottom row of butt

How do I change the frequency of my subscription?

First, login to your EquiLife account and select 'My Subscriptions.' From there, you will be taken to your subscription dashboard. Locate the subscription product(s) you wish to update and select 'Edit frequency' on the far left bottom row. A calenda

How do I change my subscription delivery date?

First, login to your EquiLife account and select 'My Subscriptions.' From there, you will be taken to your subscription dashboard. Locate the subscription product(s) you wish to update and select 'Next order date'. A calendar will pop-up where you ca

How do I pause my subscription?

You can now pause your subscription and reactivate at any time. Pausing means you’ll still have access to all of your subscription perks. First, login to your EquiLife account and select 'My Subscriptions.' From there, you will be taken to your subsc

Can I add products to my subscription?

Yes! You can easily adjust your product selection at any time. To edit your subscription products you'll first need to login to your EquiLife account and navigate to 'My Subscriptions.' From there, you will be taken to your subscription dashboard. Lo

I have multiple subscriptions, can I combine them into one subscription?

Yes, we now offer the ability to merge your subscriptions into one combined shipment. To merge 2 or more of your subscriptions you’ll first need to login to your EquiLife account and navigate to 'My Subscriptions.'. Locate the subscription with the o

I have a subscription issue that isn't listed here, can you help?

Of course! Please contact [email protected] and we will be happy to assist you.

How do I update my subscription payment method?

First login to your EquiLife account and navigate to 'My Subscriptions.' Find the subscription that you are updating the payment method for, then alongside the Billing section, click 'Edit'. A pop-up will appear with an option to add a new payment me

What are your shipping charges for international subscription orders?

All international subscription orders are subject to standard shipping rates. International subscription shipping rates will be calculated at the time of order placement and will vary based on total order weight/final destination to provide the lowes

Can I swap my subscription product for another?

Yes! You can easily swap your product(s) at any time. To swap your subscription products you'll first need to login to your EquiLife account and navigate to 'My Subscriptions.' From there, you will be taken to your subscription dashboard. Locate the