Frequently Asked Questions logo
Frequently Asked Questions logo

All articles

Portal Onboarding For Clients Invited By A Health Provider

Why did I receive an invitation to the EquiLife Health Portal from my provider?

Your provider utilizes the EquiLife Health Portal to assist him/her in managing their client/patient relationships. Within the portal you can communicate with your Provider and you can share your health related information directly with your Provider

Why did my provider invite me to join him/her on the EquiLife Health Portal?

The goal of EquiLife and your provider is to provide you with the latest products, tests and technology to optimize your health and simplify your health journey.

How do I accept an invitation?

You accept an invitation to the EquiLife Health Portal by clicking the link in the invitation email sent to you from your provider (the email will come from the email address: [email protected]). Once you have clicked this link, you will be prompte

I have been invited by my Provider and do not have an existing EquiLife account, how do I create one?

Upon receiving an invitation to the EquiLife Health Portal, click the link in the invitation email sent to you from your provider (the email will come from the email address: [email protected]). Once you have clicked this link, you will be prompted

I would like to join the EquiLife Health Portal but do not have an EquiLife Account. How do I create one?

Go to https://myhealth.equi.life. Click sign in, and on the next screen click “CREATE NEW ACCOUNT”. You will then be prompted to enter the following:. Very Important Notes:. You should enter the email address ordinarily used when ordering on the equi

Why is the Portal asking me to authorize my Provider to have access to my lab results information?

EquiLife and your provider follow federal and state regulations to protect your privacy. Privacy and security are the benchmarks of the EquiLife Health Portal. Thus, before EquiLife will share any of your health related information, we ask for you to

Why is the Portal asking me to authorize my Provider to have access to my purchase information?

EquiLife and your provider follow federal and state regulations to protect your privacy. Privacy and security are the benchmarks of the EquiLife Health Portal. Thus, before EquiLife will share any of your health related information, we ask for you to

If I grant authorization to share my information with my provider, can I cancel it at any time?

Yes, at any time! You have the ability to withdraw your authorization at any time, simply through the Portal. Only you control who sees your health information.