Online Orders & Shipping Questions
Questions related to online orders, shipping, and returns from Equi.Life
When do shipments arrive?
Continental United States:. Shipping options for orders over $99. Free Ground Shipping (5-10 Business Days). Upgraded Ground Shipping for $4.95 (3-5 Business Days). Shipping options for orders $99 and under. USPS Flat Rate for $9.95 (5-10 Business Da
How much is shipping?
Continental United States:. Due to multi-week port delays, we are unable to send packages to Puerto Rico, Alaska and Hawaii using our standard shipping service. We have negotiated favorable rates on behalf of our customers for 2nd Day Air to those lo
What is your return & refund policy?
Thank you for your purchase and loyalty. We appreciate your support and are committed to your full satisfaction!. Return & Refund Policy on Nutritional Supplements & Protocols:. If for any reason you are not satisfied with your product, you may retur
Where can I manage my subscription details?
To protect your health and financial information, you must be logged-in to your EquiLife account to view or edit your subscriptions. If you do not see "My Account" as an option, you are not currently logged-in to your account. Please use the link abo
Why don't my subscriptions count towards the free product promotions?
Subscribers and customer satisfaction are very important to us at EquiLife. For that reason, we provide a 15% discount on subscriptions at the time of purchase. We also offer regular promotions on subscriptions where we offer even greater discounts.
What are the hours of EquiLife's Customer support team?
EquiLife is committed to meeting the needs of our Community! Our primary focus is always creating the best customer experience! Support is available via email or phone. You can also contact our Live Support on the website (see the round button on the
How Do I Expedite My Refund?
If for any reason you are not satisfied with your product, you may return it within 60-days for a full, no hassle, 100% money-back guarantee (not including S&H). We call this our "Empty Bottle Guarantee". To expedite your return/refund, we strongly r
Why am I unable to order Daily Fruit & Vegetable Blend from Australia?
We have been advised by the Australian authorities that their new ingredient regulations require the licensing for all products that include Spirulina, which is one of the superfoods found in the Daily Fruit & Vegetable Blend products. Until such tim