Frequently Asked Questions logo
Frequently Asked Questions logo

All articles

Online Orders & Shipping Questions

10 articles

Questions related to online orders, shipping, and returns from Equi.Life


When do shipments arrive?

Domestic Ground (contiguous United States):. • Weekday orders placed before 12pm EST are processed the same day. • Orders arrive within 3 - 5 business days. Domestic UPS 2 Day Express (contiguous United States):. • Weekday orders placed before 12pm E

How much is shipping?

Contiguous United States Orders & Shipping:. • Orders over $99 = Free Shipping Ground (3 - 5 Business Days). • Orders of $99 and under = $9.95 Flat Rate (3 - 5 Business Days). • 2-Day UPS Express Shipping = Rate as charged by UPS. • Weekday Orders pl

What is your return & refund policy?

Thank you for your purchase and loyalty. We appreciate your support and are committed to your full satisfaction!. Return & Refund Policy on Nutritional Supplements & Protocols:. If for any reason you are not satisfied with your product, you may retur

Where can I manage my subscription details?

As a customer of EquiLife, simply log into your account by clicking on the LogIn on the top right of any page on the website ( Once logged in, you will be on your Account Page, where you will see a link to “Manage Subscriptions”. B

Do the protocols come with directions?

Each of the protocols available through EquiLife come with very detailed instructions. Please check each protocol’s product page for product information, dosage instructions, scientific references, the protocol benefits and ingredients. In addition,

How often do you offer sales & promotions?

EquiLife offers two large sales each year. Our Annual Holiday Sale at Thanksgiving and our Semi-Annual Sale in July. Both are site-wide sales with lots of special offerings and promotions. In addition, each week EquiLife features a product(s) that ma

Why don't my subscriptions count towards the free product promotions?

Subscribers and customer satisfaction are very important to us at EquiLife. For that reason, we provide a 15% discount on subscriptions at the time of purchase. We also offer regular promotions on subscriptions where we offer even greater discounts.

Do you offer quantity discounts or bulk buying discounts?

For most of the products at EquiLife, you can save money when purchasing 3 or more and even more money when purchasing 6 or more. That said, the best way to save on EquiLife is to subscribe to your favorite products. Most Subscriptions are offered at

What are the hours of EquiLife's Customer support team?

EquiLife is committed to meeting the needs of our Community! Our primary focus is always creating the best customer experience! Support is available via email or phone. You can also contact our Live Support on the website (see the round button on the

Can I add a one-time item to my recurring subscription?

Our shipping processes are very efficient, and because of that it's not possible to add items on a one time order to a recurring subscription. You can, however, add additional subscription items to an existing subscription - just write in to [email protected]