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Online Orders & Shipping Questions

Questions related to online orders, shipping, and returns from Equi.Life

When do shipments arrive?

Continental United States:. Shipping options for orders over $99. Free Ground Shipping (5-10 Business Days). Upgraded Ground Shipping for $4.95 (3-5 Business Days). Shipping options for orders $99 and under. USPS Flat Rate for $9.95 (5-10 Business Da

How much is shipping?

Continental United States:. Due to multi-week port delays, we are unable to send packages to Puerto Rico, Alaska and Hawaii using our standard shipping service. We have negotiated favorable rates on behalf of our customers for 2nd Day Air to those lo

What is your return & refund policy?

Thank you for your purchase and loyalty. We appreciate your support and are committed to your full satisfaction!. Return & Refund Policy on Nutritional Supplements & Protocols:. If for any reason you are not satisfied with your product, you may retur

Where can I manage my subscription details?

As a customer of EquiLife, simply log into your account by clicking on the LogIn on the top right of any page on the website ( Once logged in, you will be on your Account Page, where you will see a link to “Manage Subscriptions”. B

Do the protocols come with directions?

Each of the protocols available through EquiLife come with very detailed instructions. Please check each protocol’s product page for product information, dosage instructions, scientific references, the protocol benefits and ingredients. In addition,

How often do you offer sales & promotions?

EquiLife offers two large sales each year. Our Annual Holiday Sale at Thanksgiving and our Semi-Annual Sale in July. Both are site-wide sales with lots of special offerings and promotions. In addition, each week EquiLife features a product(s) that ma

Why don't my subscriptions count towards the free product promotions?

Subscribers and customer satisfaction are very important to us at EquiLife. For that reason, we provide a 15% discount on subscriptions at the time of purchase. We also offer regular promotions on subscriptions where we offer even greater discounts.

Do you offer quantity discounts or bulk buying discounts?

For most of the products at EquiLife, you can save money when purchasing 3 or more and even more money when purchasing 6 or more. That said, the best way to save on EquiLife is to subscribe to your favorite products. Most Subscriptions are offered at

What are the hours of EquiLife's Customer support team?

EquiLife is committed to meeting the needs of our Community! Our primary focus is always creating the best customer experience! Support is available via email or phone. You can also contact our Live Support on the website (see the round button on the

How Do I Expedite My Refund?

If for any reason you are not satisfied with your product, you may return it within 60-days for a full, no hassle, 100% money-back guarantee (not including S&H). We call this our "Empty Bottle Guarantee". To expedite your return/refund, we strongly r

Why am I unable to order Daily Fruit & Vegetable Blend from Australia?

We have been advised by the Australian authorities that their new ingredient regulations require the licensing for all products that include Spirulina, which is one of the superfoods found in the Daily Fruit & Vegetable Blend products. Until such tim