Product Exchange FAQ
How do I initiate a product exchange?
EquiLife offers a 60-day no-hassle, 100% money-back guarantee return policy (less shipping). We call this our “Empty Bottle Guarantee”. One of our return options is to receive a product exchange instead of a refund.To initiate a domestic exchange, cl
What if the product I want to exchange is more than what I originally paid?
If the item you select for exchange is of greater value than your original purchase, the difference will be securely pre-authorized using your selected payment method at the time of the exchange request. The charge will only be finalized once your re
What if the product I want to exchange is less than what I originally paid?
If the item you select for exchange is of lesser value than your original purchase, the difference will be automatically refunded to you. This refund is typically processed within two business days after your return has been received and processed by
Am I charged for a return shipping label when I opt to exchange an item?
For your convenience, EquiLife prepays your return shipping fee of $7.93, which is then deducted from your return amount. If the exchange value is less than $99, there is a $4.95 outbound shipping charge.
How soon after the exchange is initiated will I see my order process?
Once your return package has been received and processed by the carrier, your exchange order will typically be processed within two business days. You will receive an email confirmation as soon as your new order has been finalized.
What happens if I opt for an immediate exchange and place my order?
If you choose an instant exchange, your replacement order will be processed right away. You will have 21-days to return the original item(s). If the return is not received within this timeframe, your payment method will be charged for the value of th