How do I initiate a product exchange?Updated 2 hours ago

EquiLife offers a 60-day no-hassle, 100% money-back guarantee return policy (less shipping). We call this our “Empty Bottle Guarantee”. One of our return options is to receive a product exchange instead of a refund.

To initiate a domestic exchange, click HERE. If your request falls within our 60-day return window, you will be guided through a simple, step-by-step process. For your convenience, EquiLife prepays your return shipping fee of $7.93, which is then deducted from your return amount. If the exchange value is less than $99, there is a $4.95 outbound shipping charge.

You will receive your prepaid shipping label via email. Please print the label and securely affix it to your package, ensuring any previous labels are fully covered. You can leave it at your mailbox for pickup or drop it off at your local USPS facility.

* For international, Puerto Rico & Virgin Island return requests, please email [email protected] for details on how to successfully return your item(s).