Equi.Life has partnered with Flex, one of the leaders in the online processing of HSA/FSA payments, to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA) when purchasing on Equi.Life. This means you can now use your
For One-Time Purchases:. Step 1: Checkout. Select “Flex | Pay with HSA/FSA" as a payment method. If this option is not visible, be sure you select "Check out as Guest"Step 2: Confirm Eligibility. If prompted, take a quick, private health survey. A li
Some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. If the product requires a Letter of Medical Necessity (LOMN), EquiLife facilitates a chat-base
If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.
Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.
Please check your spam folder, as sometimes emails from [email protected] may be automatically filtered as spam by some email service providers. If you still can’t find it, please email [email protected] and let them know the email addres
No, unfortunately, this isn’t a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical
Please notify EquiLife Customer Support at [email protected]. We’ll review the charges and get back to you with details of the likely refund shortly.
Sales tax for eligible items is also covered by HSA/FSA funds. If the customer has a split cart, the tax will be divided among the cards based on the items.
Sorry, no. HSA/FSA funds may only be using for a current transaction.
Unfortunately not, we only accept USA based HSA/FSA cards.