EquiLife

Ayubowan 

Terms and Conditions

Frequently Asked Questions

Some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. If the product requires a Letter of Medical Necessity (LOMN), EquiLife facilitates a chat-based consultation with Flex, our HSA/FSA partner, within the Equi.Life checkout that generates your Letter in real time.&#xA0;For more information on Letter of Medical Necessity, please see our additional FAQs&#xA0;<a href="https://faq.equi.life/en-US/articles/letter-of-medical-necessity-faqs-327658">here</a>.

Some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. If the product requires a Letter of Medical Necessity (LOMN), EquiLife facilitates a chat-base

What is a Letter of Medical Necessity?

EquiLife HSA/FSA Program FAQs

General HSA/FSA FAQs

How do I log into the EquiLife Health Portal?

If I am new to EquiLife, how do I create an EquiLife Health Portal account?

How do I login when registering a lab on labs.equi.life (instead of directly into the EquiLife Health Portal - either URL is fine and both enable you to register your lab)?

If I am new to EquiLife, how do I create an account when registering a lab on labs.equi.life (instead of directly into the EquiLife Health Portal - either URL is fine and both enable you to register your lab)?

Do I need a password and are there any password requirements?

What is a six digit, one-time code?

How do I receive the six digit, one-time code?

What should I do if I don’t receive my six digit, one-time code?

How long is my six digit one-time code valid for?

Can I request a resend of the six digit, one-time code?

What is a Passkey?

How do I create a Passkey?

How do I use a Passkey?

How do I know if my personal device enables a passkey?

Does my six digit, one-time code and Passkey work on equi.life and the EquiLife Health Portal?

If I’m logged into either equi.life or the EquiLife Health Portal, am I automatically logged into the other?

Is the six digit, one-time code and/or Passkey secure?

As a Provider, will I be automatically logged into my Provider Portal account or my personal portal account through the use of the six digit, one-time code or passkey?

Login Instructions For EquiLife Health Portal

How do I log into my EquiLife account?

If I am new to EquiLife, how do I create an EquiLife account?

How long is my six digit, one-time code valid for?

What is EquiLife’s Buy Again feature?

Where do I find past orders to utilize EquiLife’s Buy Again feature?

If I made a purchase during a promotion, does the Buy Again feature provide the same discount?

Am I able to change the shipping address information or payment method when utilizing EquiLife’s Buy Again feature?

Does EquiLife save credit card information?

How is my credit card information stored?

Can I opt-out of having my credit card information stored within the EquiLife checkout?

Am I able to store more than one shipping address within my EquiLife account?

How do I add an additional shipping address to my EquiLife account?

Can I ship to more than one location within a given transaction?

Is my stored credit card information secure?

Login Instructions For Equi.Life Website

I felt groggy the next morning after waking up. Could it be one of the supplements?

I feel bloated while using the shake in the morning - what can I do?

Can I mix my nutritional supplements in food?

Can I take my additional supplements on top of what you recommend?

Should I complete an intestinal cleanse?

Is it okay to take other supplements during the Candida and Bacteria Overgrowth Protocol?

What if I experience adverse reactions to the protocol?

Where can I find recipes?

Is the Daily Nutritional Support (DNS) Shake safe to use during pregnancy?

Is the Daily Nutritional Support (DNS) Shake safe to use in children?

Where do I find answers on the CBO Protocol?

Supplement FAQ

When do shipments arrive?

How much is shipping?

What is your return &  refund policy?

Where can I manage my subscription details?

Do the protocols come with directions?

How often do you offer sales & promotions?

Why don't my subscriptions count towards the free product promotions?

Do you offer quantity discounts or bulk buying discounts?

What are the hours of EquiLife's Customer support team?

How Do I Expedite My Refund?

Why am I unable to order Daily Fruit & Vegetable Blend from Australia?

Online Orders & Shipping Questions

Why does it look different when I login to make changes to my subscription(s)?

How do I cancel my subscription?

How do I change the frequency of my subscription?

How do I change my subscription delivery date?

How do I pause my subscription?

Can I add products to my subscription?

I have multiple subscriptions, can I combine them into one subscription?

I have a subscription issue that isn't listed here, can you help?

How do I update my subscription payment method?

What are your shipping charges for international subscription orders?

Can I swap my subscription product for another?

Can I save more if I subscribe to more products?

Subscription FAQs

What is the EquiLife Rewards Program?

How does the EquiLife Rewards Program work?

How do I start earning points?

What can I redeem my points for?

Can I redeem my points for cash or gift cards?

How do I redeem my points?

How can I track my points balance and rewards?

Do my points expire?

Will I receive a notification of points expiring?

Can I combine points within different accounts?

Do I need to redeem points as part of another order? Or can I exchange my points for a free item without making a purchase?

Do I need to pay shipping for my items when I redeem points?

How is EquiLife Rewards different from the Ayubowan Membership program?

Can I combine the EquiLife Rewards program with other discounts or promotions?

Can I use multiple rewards at once?

What happened to the reward discount codes I previously claimed but didn’t use?

EquiLife Reward Program FAQ

What is EquiLife’s relationship with Flex?

How do I pay with my HSA or FSA card?

What if I don't have my HSA/FSA card available?

Why is my HSA/FSA card being declined?

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information?

Help! I didn't receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?

I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?

My purchase receipt from Equi.Life has a different number than what my FSA was charged. How can we resolve it?

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Can I use my HSA/FSA funds for a prior transaction?

Why do I need to provide EquiLife with health information to generate my Letter of Medical Necessity?

Do I need to do anything with my Letter of Medical Necessity?

How often do I renew my Letter of Medical Necessity?

Help! I mistakenly entered my name and/or date of birth and need to get an updated letter. Who can I reach out to?

Letter of Medical Necessity FAQs

The date on my Letter of Medical Necessity is one day different from my receipt.

My FSA says I need additional information added to my Letter for approval.

Help! I did not receive an itemized receipt and/or Letter of Medical Necessity from Flex. What should I do?

My HSA/FSA claim was denied. What should I do?

Can a customer purchase a product now and apply for FSA reimbursement in the next calendar year?

Can old (non-Flex) customers use their order confirmation email to apply for HSA/FSA reimbursement?

HSA/FSA Reimbursement FAQs

What is the EquiLife Health Portal?

What is the URL to login to the EquiLife Health Portal as a Client?

What benefits does the EquiLife Health Portal provide me?

Can I cancel my EquiLife Health Portal account at any time?

If I have additional questions, who should I contact?

Explain the links on the left-hand navigation bar.

Introduction to the EquiLife Health Portal

Why did I receive an invitation to the EquiLife Health Portal from my provider?

Why did my provider invite me to join him/her on the EquiLife Health Portal?

How do I accept an invitation?

I have been invited by my Provider and do not have an existing EquiLife account, how do I create one?

I would like to join the EquiLife Health Portal but do not have an EquiLife Account. How do I create one?

Why is the Portal asking me to authorize my Provider to have access to my lab results information?

Why is the Portal asking me to authorize my Provider to have access to my purchase information?

If I grant authorization to share my information with my provider, can I cancel it at any time?

Portal Onboarding For Clients Invited By A Health Provider

How do I create an EquiLife Health Portal account?

Portal Onboarding If You Are Not Invited By a Provider

What’s included in my lab test kit?

When do I register my lab?

Where do I go to register my lab?

How do I register my lab?

How do I register a lab for someone else?

How do I create an account for someone under 18?

How do I register my child's lab test kit if they are under 18?

Where do I go to continue an in-process lab registration?

What are the components of the registration process?

How do I select my DOB without scrolling through month by month?

How do I know if I have completed my registration?

Are there any browsers that are NOT supported?

Why are you asking for the detailed information on the online intake form?

Will this information be saved for future labs I purchase?

What are the legal documents I need to sign and what do they mean?

How do I register a bundle?

I started a registration with the wrong email, how do I change it?

Lab Test Registration

How and when do I complete my lab test kit?

Do I need to label my tubes in addition to registering online?

Is there a deadline by which I must send my lab samples to the laboratory?

Can I run labs for my children?

Which international countries do you ship labs to?

Completing Your Lab Test Kit

Where and how do I send my completed lab test kit(s) to the laboratory from within the US (domestic shipments)?

Where and how do I send my completed test kit(s) if I live outside of the US (International)?

Are there any states that have lab test restrictions?

Returning Completed Lab Test Kits

How do I know if the lab received my completed test kit?

I’ve already mailed my sample but I didn't register, what do I do?

What do the different statuses mean next to my labs?

Status of Completed Lab Test Kits

When do I receive my lab test results?

How do I access my lab test results?

How can I download my lab results?

I want my lab test result but will not be scheduling a meeting with a Health Coach.

Why isn't my lab result visible to me immediately?

Accessing Lab Test Results

How and when do I schedule my complimentary lab review call?

How and when do I schedule my coaching call?

Where in the EquiLife Health Portal do I see my scheduled appointments?

How do I change/cancel my appointment?

If I have a bundle, when do I schedule?

How do I meet with my provider for my complimentary coaching call?

How long is my coaching call?

Why is it important for me to meet with my health coach?

Do I need to meet with a health coach to run a lab test?

What are my coach’s qualifications?

What happens after my Coaching Call?

How often should I redo my lab tests?

When should I schedule a follow-up consultation?

What will I receive at my follow-up consultation?

Complimentary Coaching Calls

How do I message (chat) with my coach after my call?

Can I send messages (chat) within the EquiLife Health Portal?

How will I know if I have an outstanding message?

Messages, Notes, and Notifications

Why is my Wellness Plan important to me?

If my coach recommends any supplementation, where do I purchase their recommended products?

What is a Letter of Medical Necessity?Updated 2 hours ago