Letter of Medical Necessity FAQs

What is a Letter of Medical Necessity?

Some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. If the product requires a Letter of Medical Necessity (LOMN), EquiLife facilitates a chat-base

Why do I need to provide EquiLife with health information to generate my Letter of Medical Necessity?

In order to qualify to use your HSA or FSA card for health related products, the IRS requires you to have a Letter of Medical Necessity. Equi.Life has partnered with Flex to enable asynchronous telehealth visits as part of our checkout. Within 24 hou

Do I need to do anything with my Letter of Medical Necessity?

You should keep it on file for at least three years in the event of an IRS audit of your HSA or FSA account. Occasionally, FSAs may ask for the Letter to confirm the eligibility of your purchase.

How often do I renew my Letter of Medical Necessity?

You will need to renew your Letter of Medical Necessity (LOMN) a year from when it was first generated. Your Letter of Medical Necessity is valid for a rolling 12 month period before it needs to be renewed.

Help! I mistakenly entered my name and/or date of birth and need to get an updated letter. Who can I reach out to?

Please email [email protected] and they will reach out to their telehealth team to reprocess and send your corrected Letter of Medical Necessity.