How do I register a lab for someone else?Updated 20 days ago

Important Note: Each person requires a unique account/email when registering labs. Sharing emails creates issues with account profiles and results. If you accidentally start a registration using a previously used email for someone else, stop and email [email protected] for assistance.

Before registering and taking the samples, review your lab kit instructions. 

Some lab tests have specific registration and sample collection requirements.

To register a lab for someone else:

1. Please see the FAQ for Where to register a lab test. It covers 2 ways to access the lab registration process.

2a. If you are starting the process from clicking "Register a New Lab" in their MyHealth.Equi.Life account, enter the lab code and select validate.

• Note: Lab codes are found on the Orange Insert Card and via email sent soon after purchase

2b: If you are starting the registration from scanning the QR code, or after you have validated the lab code as shown above, select "I am registering this lab for someone else":

• Note - If you directly logged into their MyHealth.Equi.Life account, you can click "I am registering this lab for myself" and skip to step 5

3. If the person you are registering for has an account already, click Existing Account. Or, if they do not have an account, click New Account. 

• Note - The message at the top of this screen is very important for preventing result issues caused by sharing emails

4a. If you click existing account, and someone else's information is populated, this means you are logged in with the wrong email. Click the log out button at the top right, and proceed to sign in with the correct email for the person you are registering for.

4b. If you click New Account, you will be directed to enter a new email and set a password. Once the account is verified, you will be able to log in and register the lab by completing the remaining steps below.

Once logged into the correct account for the person you are registering for:

5. Begin by filling in their Personal Information. Click the blue button on the bottom to continue to the next pages.

• Note - Required fields are marked with an asterisk, and must be filled out to proceed with the registration.

5. The next series of pages include a Wellness Intake. This information helps the Health Coach prepare for the lab review, and to create a Wellness Plan customized to THEIR needs! If you do not feel comfortable sharing this information, that's okay - you can skip over any questions that do not have an asterisk.

• Note - Click the grey button to go back to previous pages to make changes

6. The final page of entry is the Sample Collection page, which varies by test type. There's a video at the top with how-to instructions for taking the sample.

7. Registrations include the date/time of sample collections. Plan to take the test and register the same day. This way, the date of collection can immediately be filled in as you are completing your registration. Otherwise, you will need to log back into the registration to enter that information prior to submitting the registration. Click Sign to proceed.

8. The next screen may take up to 30 seconds to load, do NOT close out of the browser.

9. Once the DocuSign pages have loaded, click Continue and then click Start:

10. Read through the pages, and click Sign at the various locations throughout the forms.

11. When all signatures have been applied, click Finish.

Congratulations! You have just registered the lab and will see this page:

Please note: Testing cannot begin until registration is fully submitted. If the sample is mailed back before you finish registering, the sample will be discarded within 5 days.