Thank you for your purchase and loyalty. We appreciate your support and are committed to your full satisfaction!. Return & Refund Policy - 60 Day Guarantee!!. Supplements, Protocols & Lab Tests:. EquiLife offers a 60-day no-hassle, 100% money-back gu

Thank you for your purchase and loyalty. We appreciate your support and are committed to your full satisfaction!Return &amp; Refund Policy - 60 Day Guarantee!!&#xA0;Supplements, Protocols &amp; Lab Tests:EquiLife offers a 60-day no-hassle, 100% money-back guarantee return policy (less shipping). We call this our &#x201C;Empty Bottle Guarantee&#x201D;. You can shop on equi.life with full confidence, as we stand behind our supplements, protocols, and lab tests 100%.There is one caveat for lab tests. Once you have submitted your lab sample to our laboratory, there are no refunds. And please remember that at-home lab tests must be completed within six months of purchase. After six months, the test may no longer be sent to the laboratory, and no refund will be issued.To initiate a return, click <a href="https://returns.equi.life/" target="_blank" rel="noopener noreferrer">HERE</a>Return Options:1.&#xA0;Full Refund&#xA0;- EquiLife offers you the option to receive a full refund for your purchase (less shipping). Your refund is typically issued within two business days after your return package has been received and processed by the carrier. For your convenience, EquiLife prepays your return shipping fee of $7.93, which is then deducted from your return amount. In this way, you can easily drop off your package at USPS without any additional payment.&#xA0;To initiate a return, click <a href="https://returns.equi.life/" target="_blank" rel="noopener noreferrer">HERE</a>EquiLife also offers you the opportunity to receive a Store Credit with a 10% Bonus, as explained below.2.&#xA0;Store Credit &amp; 10% Bonus - EquiLife also offers you the option to receive a store credit in place of a refund, which is accompanied&#xA0;by an added 10% bonus based on the original purchase value of your product(s). Store credits may be applied toward any future purchase on the EquiLife website. Your store credit is typically issued within two business days after your return package has been received and processed by the carrier.For your convenience, EquiLife prepays your return shipping fee of $7.93, which is then deducted from your return amount. In this way, you can easily drop off your package at USPS without any additional payment.&#xA0;To initiate a store credit, click <a href="https://returns.equi.life/" target="_blank" rel="noopener noreferrer">HERE</a>3.&#xA0;Product Exchange - As a third option, you can select a Product Exchange. A Product Exchange enables you to receive a one-for-one exchange without any additional payment required, or you can exchange for another product of greater/lesser value. We offer two flexible exchange options to best meet your needs:Option 1: Direct Product Exchange (1:1 Exchange)Easily exchange your original item for the same product. This option is ideal if you are replacing a damaged item or would like to swap flavors of the same product.At the time of your exchange request, a secure pre-authorization will be placed on your selected payment method. This charge will only be finalized if the original item is not received by USPS within the 28-day return window. Once your return is received and processed by the carrier, the pre-authorization will be released, and no charge will be incurred.For your convenience, EquiLife prepays your return shipping fee of $7.93, which is then deducted from your return amount. In this way, you can easily drop off your package at USPS without any additional payment.&#xA0;Option 2: Exchange for a Different Product (&#x201C;Shop Now&#x201D;)You may also choose to exchange for a different product. With this option, you will receive credit for the full value of your returned item(s), plus an additional 10% bonus to apply toward your new selection, giving you added flexibility and value when choosing products that best support your goals.For your convenience, EquiLife prepays your return shipping fee of $7.93, which is then deducted from your return amount. In this way, you can easily drop off your package at USPS without any additional payment.&#xA0;<ul><li style="font-size: 16px;">If the item you select for exchange is of greater value than your original purchase, the difference will be securely pre-authorized using your selected&#xA0;payment method at the time of the exchange request. The charge will only be finalized once your return has been received and processed by the carrier. If the exchange value is less than $99, there is a $4.95 outbound shipping charge.&#xA0;If the item you select for exchange is of lesser value than your original purchase, the difference will be automatically refunded to you. This refund is typically processed within two business days after your return has been received and processed by the carrier. You will receive an email confirmation once the refund has been issued. If the exchange value is less than $99, there is a $4.95 outbound shipping charge.&#xA0;</li></ul>To initiate an exchange, click&#xA0;<a href="https://returns.equi.life/" target="_blank" rel="noopener noreferrer">HERE</a>. Return of Defective GoodsIf you have received a defective product, we&#x2019;re here to make it right.Please initiate a defective product return request by clicking <a href="https://returns.equi.life/" target="_blank" rel="noopener noreferrer">HERE</a> so our team can review the details. Once submitted, our support team will carefully assess your request and provide the next steps.Approved defective items may not require a physical return, and you will not be charged for return shipping or replacement. Our goal is to resolve these situations quickly and ensure you receive a product that meets our quality standards.Domestic Returns With A Prepaid Shipping Label:&#xA0;To expedite your return/refund shipment, EquiLife&#x2019;s Return Program provides you with significantly discounted shipping rates. To make this possible, you pre-pay your discounted return shipping fee by having it deducted from your Refund or Store Credit. You will then receive a Prepaid Shipping label via email. Thus, no additional payment is required at the time of drop-off at your local USPS. Simply drop off your package at USPS, and you are on your way. We do recommend that you receive a receipt for your package.&#xA0;International, Puerto Rico &amp; Virgin Islands Return Requests:&#xA0;Please email <a data-fr-linked="true" href="mailto:support@equi.life">support@equi.life</a> for details on how to successfully return your item(s).Return &amp; Refund Policy on Consultations or Coaching ServicesSince consultations and coaching involve a practitioner&apos;s time, which has already been completed or reserved in their schedule, there are no refunds available.Thank you again for being a part of our health, wellness, and fitness community, and we&#x2019;re happy to be a part of your journey!

Return & Refund Policy

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Terms and Conditions

Frequently Asked Questions

What is Your Return & Refund Policy?

Returns FAQ

How do I log into the EquiLife Health Portal?

If I am new to EquiLife, how do I create an EquiLife Health Portal account?

How do I login when registering a lab on labs.equi.life (instead of directly into the EquiLife Health Portal - either URL is fine and both enable you to register your lab)?

If I am new to EquiLife, how do I create an account when registering a lab on labs.equi.life (instead of directly into the EquiLife Health Portal - either URL is fine and both enable you to register your lab)?

Do I need a password and are there any password requirements?

What is a six digit, one-time code?

How do I receive the six digit, one-time code?

What should I do if I don’t receive my six digit, one-time code?

How long is my six digit one-time code valid for?

Can I request a resend of the six digit, one-time code?

What is a Passkey?

How do I create a Passkey?

How do I use a Passkey?

How do I know if my personal device enables a passkey?

Does my six digit, one-time code and Passkey work on equi.life and the EquiLife Health Portal?

If I’m logged into either equi.life or the EquiLife Health Portal, am I automatically logged into the other?

Is the six digit, one-time code and/or Passkey secure?

As a Provider, will I be automatically logged into my Provider Portal account or my personal portal account through the use of the six digit, one-time code or passkey?

Login Instructions For EquiLife Health Portal

How do I log into my EquiLife account?

If I am new to EquiLife, how do I create an EquiLife account?

How long is my six digit, one-time code valid for?

What is EquiLife’s Buy Again feature?

Where do I find past orders to utilize EquiLife’s Buy Again feature?

If I made a purchase during a promotion, does the Buy Again feature provide the same discount?

Am I able to change the shipping address information or payment method when utilizing EquiLife’s Buy Again feature?

Does EquiLife save credit card information?

How is my credit card information stored?

Can I opt-out of having my credit card information stored within the EquiLife checkout?

Am I able to store more than one shipping address within my EquiLife account?

How do I add an additional shipping address to my EquiLife account?

Can I ship to more than one location within a given transaction?

Is my stored credit card information secure?

Login Instructions For Equi.Life Website

What is EquiLife’s relationship with Flex?

How do I pay with my HSA or FSA card?

What is a Letter of Medical Necessity?

What if I don't have my HSA/FSA card available?

Why is my HSA/FSA card being declined?

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information?

Help! I didn't receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?

I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?

My purchase receipt from Equi.Life has a different number than what my FSA was charged. How can we resolve it?

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Can I use my HSA/FSA funds for a prior transaction?

Can I use my international HSA/FSA card?

General HSA/FSA FAQs

Why do I need to provide EquiLife with health information to generate my Letter of Medical Necessity?

Do I need to do anything with my Letter of Medical Necessity?

How often do I renew my Letter of Medical Necessity?

Help! I mistakenly entered my name and/or date of birth and need to get an updated letter. Who can I reach out to?

Letter of Medical Necessity FAQs

The date on my Letter of Medical Necessity is one day different from my receipt.

My FSA says I need additional information added to my Letter for approval.

Help! I did not receive an itemized receipt and/or Letter of Medical Necessity from Flex. What should I do?

My HSA/FSA claim was denied. What should I do?

Can a customer purchase a product now and apply for FSA reimbursement in the next calendar year?

Can old (non-Flex) customers use their order confirmation email to apply for HSA/FSA reimbursement?

HSA/FSA Reimbursement FAQs

EquiLife HSA/FSA Program FAQs

When do shipments arrive?

How much is shipping?

What is your return &  refund policy?

Where can I manage my subscription details?

Why don't my subscriptions count towards the free product promotions?

What are the hours of EquiLife's Customer support team?

How Do I Expedite My Refund?

Why am I unable to order Daily Fruit & Vegetable Blend from Australia?

Online Orders & Shipping Questions

How do I process a return for a full refund?

How long do I have to return my item(s) once I have my return label?

How much am I charged for a return label?

How soon after I return the item(s) will I see my refund?

Can I use my own return label?

What carrier do you use for your returns?

Any Further Questions?

Return/Refund FAQ

How do I process a return for a store credit?

When will I receive/see my credit?

Where can I see my store credit amount?

Do my store credits expire?

Are credits transferable?

How do I use my store credit?

Are credits stackable with promos, etc.?

What if I change my mind after receiving store credit and prefer a full refund?

Store Credit FAQ

How do I initiate a product exchange?

What if the product I want to exchange is more than what I originally paid?

What if the product I want to exchange is less than what I originally paid?

Am I charged for a return shipping label when I opt to exchange an item?

How soon after the exchange is initiated will I see my order process?

What happens if I opt for an immediate exchange and place my order?

Product Exchange FAQ

What if I received a defective or damaged product/order?

Return of Defective Goods

Where can I find recipes?

Supplement FAQ

Is there an instructional video for how to collect my sample?

Sample Collection Videos

What has changed with the methodology for labs requiring bloodspot samples?

Which bloodspot tests utilize the updated methodology?

How is this testing different for the bloodspot lab tests?

Are my old recommendations from blood spot tests still valid?

Why are the ranges different for the blood spot lab tests? Are they comparable to my previous test?

Is there any change to blood spot collection?

How can I get my supplement and protocol recommendations?

Upgraded Methodology For Labs Requiring Bloodspot Samples

Is there a video showing how to collect a saliva test?

What if I cannot produce enough saliva for my samples?

What is the recommended timing for the collection of the 4 saliva samples?


What should I do prior to my saliva sample collection?

How long are my saliva samples viable for?

Is there anything I should avoid before collecting the saliva samples?


How do I mail my sample back (US)?

How do I mail my sample back (International)?

Adrenal Cortisol Stress Test

What is the recommended timing of collecting my sample?

Is there anything I should avoid before collecting the saliva samples?

Bedtime Cortisol Test

Are there any videos on how to collect a urine sample?

What should I do prior to my urine sample collection?

Do I need to avoid anything prior to taking this sample?

I'm planning to collect my urine sample for the Candida, Metabolic & Vitamins Test tomorrow morning. What if I wake up in the middle of the night to urinate?

I'm concerned that my urine sample may be too diluted. What should I do?

I'm in the middle of the Parasite Protocol and I just received my Candida, Metabolic & Vitamins Test, can I run the lab now or should I wait?

How long can my urine sample stay frozen before shipping?

Candida, Metabolic & Vitamins Test FAQ

What if I cannot produce enough saliva for my samples?


How long are my saliva samples viable for?


DHEA Test

Can I take the Estrogen test while pregrant?

Can I take the Estrogren test if I'm menstruating?

Estrogen Test

What should I do prior to my blood spot sample collection?

What if I do not get enough blood on the blood spots - can I add more to each spot on another try?

Are there videos showing how to collect a blood sample?

How do I mail my sample back? (International)

Food Sensitivity FAQ

I can't find the instruction sheet, where can I get another one?

What should I do prior to my stool sample collection?

Do I need to collect my samples in 3 consecutive days? (what if I do not have a daily BM?)

How long are the samples viable for?

The instructions say to freeze the collection in the white capped vial, should I freeze or refrigerate the other vials as well?

Is there a video showing how to collect a stool sample?

Gut Bacteria & Parasite Test FAQ

Men’s Wellness Test

What should I do prior to my hair sample collection?

Where should I take my sample from?

What if my hair has been dyed recently?

Is there a video showing how to collect a hair sample?

How do I send back my sample? (US)

How do I send back my sample? (International)

Minerals Metals FAQ

Mold Test FAQ

What if I cannot get enough blood to fill all the spots on the card?

Where can I find videos on how to collect a blood spot sample?

Omega-3 & Inflammation Test FAQ

Can I take the Progestrone test while pregrant?

Can I take the Progestrone  test if I'm menstruating?

Progesterone Test


What if I do not get enough blood on the blood spots - can I add more to each spot on another try?


Are there any special precautions to take when collecting a blood spot test if on topical hormones?


Can I take this test if I am on blood thinners or have a blood clotting issue?


Can I take this test if pregnant?

Do I need to avoid anything prior to taking this sample?


How long is my blood sample viable?

Thyroid Panel Test

Can I collect a urine sample if I am on my menstrual cycle?


Can I take this test if pregnant?


I'm concerned that my urine sample may be too diluted. What should I do?


I'm planning to collect my urine sample for the Sleep & Stress Test tomorrow morning. What if I wake up in the middle of the night to urinate?
