Return & Refund PolicyUpdated 2 hours ago

Thank you for your purchase and loyalty. We appreciate your support and are committed to your full satisfaction!

Return & Refund Policy - 60 Day Guarantee!!

Supplements, Protocols & Lab Tests:

EquiLife offers a 60-day no-hassle, 100% money-back guarantee return policy (less shipping). We call this our “Empty Bottle Guarantee”. You can shop on equi.life with full confidence, as we stand behind our supplements, protocols, and lab tests 100%.

There is one caveat for lab tests. Once you have submitted your lab sample to our laboratory, there are no refunds. And please remember that at-home lab tests must be completed within six months of purchase. After six months, the test may no longer be sent to the laboratory, and no refund will be issued.

To initiate a return, click HERE

Return Options:

1. Full Refund - EquiLife offers you the option to receive a full refund for your purchase (less shipping). Your refund is typically issued within two business days after your return package has been received and processed by the carrier. For your convenience, EquiLife prepays your return shipping fee of $7.93, which is then deducted from your return amount. In this way, you can easily drop off your package at USPS without any additional payment.

To initiate a return, click HERE

EquiLife also offers you the opportunity to receive a Store Credit with a 10% Bonus, as explained below.

2. Store Credit & 10% Bonus - EquiLife also offers you the option to receive a store credit in place of a refund, which is accompanied by an added 10% bonus based on the original purchase value of your product(s). Store credits may be applied toward any future purchase on the EquiLife website. Your store credit is typically issued within two business days after your return package has been received and processed by the carrier.

For your convenience, EquiLife prepays your return shipping fee of $7.93, which is then deducted from your return amount. In this way, you can easily drop off your package at USPS without any additional payment.

To initiate a store credit, click HERE

3. Product Exchange - As a third option, you can select a Product Exchange. A Product Exchange enables you to receive a one-for-one exchange without any additional payment required, or you can exchange for another product of greater/lesser value. We offer two flexible exchange options to best meet your needs:

Option 1: Direct Product Exchange (1:1 Exchange)

Easily exchange your original item for the same product. This option is ideal if you are replacing a damaged item or would like to swap flavors of the same product.

At the time of your exchange request, a secure pre-authorization will be placed on your selected payment method. This charge will only be finalized if the original item is not received by USPS within the 28-day return window. Once your return is received and processed by the carrier, the pre-authorization will be released, and no charge will be incurred.

Option 2: Exchange for a Different Product (“Shop Now”)

You may also choose to exchange for a different product. With this option, you will receive credit for the full value of your returned item(s), plus an additional 10% bonus to apply toward your new selection, giving you added flexibility and value when choosing products that best support your goals.

If the item you select for exchange is of greater value than your original purchase, the difference will be securely pre-authorized using your selected
payment method at the time of the exchange request. The charge will only be finalized once your return has been received and processed by the carrier. If the exchange value is less than $99, there is a $4.95 outbound shipping charge.
If the item you select for exchange is of lesser value than your original purchase, the difference will be automatically refunded to you. This refund is typically processed within two business days after your return has been received and processed by the carrier. You will receive an email confirmation once the refund has been issued. If the exchange value is less than $99, there is a $4.95 outbound shipping charge.

To initiate an exchange, click HERE.

Return of Defective Goods

If you have received a defective product, we’re here to make it right.

Please initiate a defective product return request by clicking HERE so our team can review the details. Once submitted, our support team will carefully assess your request and provide the next steps.

Approved defective items may not require a physical return, and you will not be charged for return shipping or replacement. Our goal is to resolve these situations quickly and ensure you receive a product that meets our quality standards.

Domestic Returns With A Prepaid Shipping Label:

To expedite your return/refund shipment, EquiLife’s Return Program provides you with significantly discounted shipping rates. To make this possible, you pre-pay your discounted return shipping fee by having it deducted from your Refund or Store Credit. You will then receive a Prepaid Shipping label via email. Thus, no additional payment is required at the time of drop-off at your local USPS. Simply drop off your package at USPS, and you are on your way. We do recommend that you receive a receipt for your package.

International, Puerto Rico & Virgin Islands Return Requests:

Please email [email protected] for details on how to successfully return your item(s).

Return & Refund Policy on Consultations or Coaching Services

Since consultations and coaching involve a practitioner's time, which has already been completed or reserved in their schedule, there are no refunds available.

Thank you again for being a part of our health, wellness, and fitness community, and we’re happy to be a part of your journey!

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