You login to your EquiLife account by clicking the “Login” button located in the top right corner of the equi.life homepage. On the pop-up window, enter your email address associated with your equi.life account and click the “Continue” button. This w
You create a new EquiLife account by clicking the “Login” button located in the top right corner of the equi.life homepage. On the pop-up window, enter the email address you would like associated with your equi.life account and click the “Continue” b
No, you no longer need a password to login to either your equi.life account or the client side of the EquiLife Health Portal. You now have the option to login using either a six digit, one-time code or a passkey, ensuring a smoother, more secure logi
A six digit, one-time code is a secure, unique numerical code sent to a user's email or phone for quick login or verification.
You receive your six digit, one-time code by entering your email address associated with your EquiLife account in the email field and clicking the “Continue” button when attempting to login to either your equi.life account or your EquiLife Health Por
If you don’t receive your six digit, one-time code, please be sure to check your email’s spam folder, as it is possible the email could have inadvertently been sent to your spam inbox. You can also try searching your email for the one-time code email
Your six digit, one-time code is valid for 10 minutes, and then the code expires and you will need to resend a new code to yourself.
Yes, you can resend the six digit, one-time code if you need a new one. To do so, click the “Resend Code” button on the pop-up window that prompts you to enter your one-time code. However, when resending the code, your original code is then no longer
A Passkey is a passwordless sign-in method that uses personal biometrics to authenticate users, replacing traditional passwords.
If your device enables Passkey technology, you will be automatically offered to set up your Passkey after completing the email verification process using your six digit, one-time code. Once you have inputted your one-time code, you will be prompted t
Once your Passkey has been established, after you enter your email address, you will be automatically requested to login with your fingerprint or face scan.
If your device enables Passkey technology, you will be automatically offered to set up your Passkey at the time you receive your six digit, one-time code.
Yes, the same login process works seamlessly for both equi.life and the EquiLife Health Portal utilizing six-digit, one time codes or Passkeys.
Yes, if you are logged into your equi.life account, then you will automatically be logged into your EquiLife Health Portal account and vice versa. However, due to HIPAA regulations, for your privacy and security, you are automatically logged out of t
Yes, both six digit, one-time codes and passkeys utilize the latest technology and are much more secure than a traditional password. The most secure transaction you can make is with a passkey because it utilizes your own biometrics and is only stored
We have incorporated a “Buy Again” option within equi.life. Once you have logged in, click on the “My Account” link in the upper right and you will now see your previous products ordered. Very simply, you are able to reorder your favorite products an
We have incorporated a “Buy Again” option within equi.life. Once you have logged in, click on the “My Account” link in the upper right and you will now see your previous products ordered. Very simply you are able to reorder your favorite products and
Promotional prices are for limited times and quantities only. The Buy Again feature enables you to purchase your favorite products at the current selling price.
Yes, the Buy Again feature enables you to seamlessly add your products to your shopping cart, where you can change your payment method and/or shipping address.
The equi.life website remembers and securely saves your credit card information. This option will occur automatically after the next time you enter your credit card (you always have the option to opt-out if you so prefer). You also have the ability t
Your credit card information is automatically stored within the website after your first transaction, utilizing very secure, multi-level technology systems.
While your credit card information will be automatically saved to your account when you purchase, you can delete stored credit cards from your account post-purchase if you so choose.
Within the check-out process you can save multiple shipping addresses enabling you to easily ship to multiple homes or friends & family. You also have the ability to add additional shipping addresses by clicking “My Account” in the top right corner.
Within the checkout process you can save multiple shipping addresses, enabling you to easily ship to multiple homes or friends & family. You also have the ability to add additional shipping addresses by clicking “My Account” in the top right corner.
No, you cannot ship to more than one location within a given transaction at this time. Please place a new order for each shipping location.
Yes, EquiLife utilizes the most secure, multi-layered security technology to protect your information and ensure a smooth transaction.