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General Lab FAQ

What is the lab registration policy?

All Lab tests must be registered online before you send your sample back to our lab facility. Otherwise, we will not be able to identify, track or provide you with your lab test results. Please register your lab within 10 days of receipt. Please do n

When should I send in my lab test sample? Is there a deadline by which I must send my lab sample to the laboratory?

It is strongly recommended that all lab test samples are collected and returned to the laboratory within 14 days of receipt of the lab test.  Please do not wait or delay in returning your lab test sample. There is an expiration date for lab tests. Al

Should I mail all the lab samples back to the same address?

No, please note that many of our labs are processed in different laboratories and therefore the samples CANNOT be combined when shipping back to the lab for processing. Please see each individual kit instructions for how and where to mail each sample

How will I receive my results and coaching call to review the results?

Once your test results are ready, you will be alerted via email that it's time to schedule a review of your results on Ayubowan for Desktop at  or within the Ayubowan app. Should you be prompted to schedule your health coac

Is there an intake form I should fill out prior to my health coaching call?

No, there is no written form to complete. Rather, when you receive your lab, you will be prompted to complete the electronic registration process which includes a health intake questionnaire. We highly recommend completing this section as accurately

I lost my instructions - where can I find a copy of these?

Please visit our Lab Instructions page to view instructions for all lab kits.

If I ordered a Lab Bundle (more than 1 lab purchased together with a single coaching call), do I need to wait for all lab results to be ready to have my call?

Yes, your coaching call cannot be completed until all lab results included in that call are ready. This is to ensure that our team and provide the most comprehensive review and wellness recommendations for you.

Can I use my HSA/FSA to pay for my labs and supplements?

Eligible expenses vary from plan to plan. Consult your plan directly to determine if the expense will be covered.

What if I have additional questions?

If you still have questions after reading through the Lab Instructions and this FAQ page, we are here to help! You can contact us at [email protected] for general questions.

How do I mail back my lab if I live outside of the US?

To ensure that your lab is shipped correctly from outside of the US, please follow these instructions. Due to each country having its own guidelines, it is best for all international clients to coordinate their own shipping and associated shipping co

Can I run labs for my children?

Yes! The minimum age for children we can work with is 3 years old.

Can I share a lab purchased as part of a lab bundle with my friends and family?

All labs in a bundle MUST be registered by the same individual. You cannot give labs from one bundle to multiple individuals. You cannot mix labs between bundles. The exact lab codes listed for each bundle must be registered together. You must open e

Which international countries do you ship labs to?

We ship at-home lab tests to the following countries:Australia, Canada, New Zealand, United Kingdom