What is your return & refund policy?Updated a year ago
Thank you for your purchase and loyalty. We appreciate your support and are committed to your full satisfaction!
Return & Refund Policy on Nutritional Supplements & Protocols:
If for any reason you are not satisfied with your product, you may return it within 60-days for a full, no hassles, 100% money-back guarantee (not including S&H). We call this our “Empty Bottle Guarantee”.
This means if you do not see or feel the results you were looking for, or just do not believe this was the absolute best product in its class that you have ever used, simply ship back the empty bottles, within 60 days of your purchase, for 100% of your product purchase price (not including S&H).
To make a return, please email Customer Support, [email protected] with your returns request.
Customer Support will respond within 24 business hours providing you with Returns Authorization/Instructions.
To expedite your return/refund, we strongly recommend shipping via a trackable service such as UPS or FedEx.
Once your return has been logged in our system, we can either exchange it for a product of equal value, issue a gift card or refund.
Return of Therasage Products:
Therasage products purchased through EquiLife may be returned within 30 days of delivery date for a full refund, less shipping.
To make a return, please email Customer Support, [email protected] with your returns request.
Customer Support will respond within 24 hours providing you with Returns Authorization Label and Instructions. Upon receipt of your box into our returns facility, we will process your return within 48 hours. Returns are at the customer expense.
Please note: Therasage returns may be shipped to a different facility than EquiLife returns, per the information that will be forwarded to you. Should the return be sent to the wrong address, it will be necessary for us to deduct the re-shipping charge to the correct warehouse from your credit. Thus, please be sure to use the correct shipping address that will be on the shipping instructions provided.
To receive your refund, please follow the instructions below:
- Ship in Original Box
- Product must be received in "like new" condition
- Include all original packaging, manuals, and accessories
Return of Therasage Products:
Therasage products purchased through EquiLife may be returned within 30 days of delivery date
for a full refund, less shipping.
To make a return, please email Customer Support, [email protected] with your returns request.
Customer Support will respond within 24 hours providing you your Returns Authorization Label
and Instructions. Upon receipt of your box into our returns facility, we will process your return
within 48 hours. Returns are at the customer expense.
Please note: Therasage returns may be shipped to a different facility than EquiLife returns, per
the information that will be forwarded to you. Should the return be sent to the wrong address, it
will be necessary for us to deduct the re-shipping charge to the correct warehouse from your
credit. Thus, please be sure to use the correct shipping address that will be on the shipping
instructions provided.
To receive your refund, please follow the instructions below:Return of Therasage Products:
Therasage products purchased through EquiLife may be returned within 30 days of delivery date
for a full refund, less shipping.
To make a return, please email Customer Support, [email protected] with your returns request.
Customer Support will respond within 24 hours providing you your Returns Authorization Label
and Instructions. Upon receipt of your box into our returns facility, we will process your return
within 48 hours. Returns are at the customer expense.
Please note: Therasage returns may be shipped to a different facility than EquiLife returns, per
the information that will be forwarded to you. Should the return be sent to the wrong address, it
will be necessary for us to deduct the re-shipping charge to the correct warehouse from your
credit. Thus, please be sure to use the correct shipping address that will be on the shipping
instructions provided.
To receive your refund, please follow the instructions below:
Ship in Original Box
Product must be received in "like new" condition
Ship in Original Box
Product must be received in "like new" condition
Return of Therasage Products:
Therasage products purchased through EquiLife may be returned within 30 days of delivery date
for a full refund, less shipping.
To make a return, please email Customer Support, [email protected] with your returns request.
Customer Support will respond within 24 hours providing you your Returns Authorization Label
and Instructions. Upon receipt of your box into our returns facility, we will process your return
within 48 hours. Returns are at the customer expense.
Please note: Therasage returns may be shipped to a different facility than EquiLife returns, per
the information that will be forwarded to you. Should the return be sent to the wrong address, it
will be necessary for us to deduct the re-shipping charge to the correct warehouse from your
credit. Thus, please be sure to use the correct shipping address that will be on the shipping
instructions provided.
To receive your refund, please follow the instructions below:
Ship in Original Box
Product must be received in "like new" condition