Store Credit FAQ
How do I process a return for a store credit?
EquiLife offers a 60-day no-hassle, 100% money-back guarantee return policy (less shipping). We call this our “Empty Bottle Guarantee”. One of our return options is to receive a Store Credit instead of a refund. The Store Credit option provides you w
How long do I have to return my item(s) once I have my return label?
Return shipping labels remain valid for 28 days from the date they are issued. We recommend sending your package within this timeframe, as labels will expire and become void after 28 days.
How much am I charged for a return label?
For your convenience, EquiLife prepays your return shipping fee of $7.93, which is then deducted from your return amount. In this way, you can easily drop off your package at USPS without any additional payment.
When will I receive/see my credit?
Store credit is typically issued within two business days after your return package has been received and processed by the carrier. Once processed, the credit will automatically be applied to your account. The credit will be visible on your dashboard
Where can I see my store credit amount?
Once logged into your EquiLife account, your available store credit balance will be clearly displayed on your dashboard and also during checkout as a payment option. You may choose to apply it to your order or save it for future use.
Do my store credits expire?
Store credits do not expire, allowing you the flexibility to use them whenever is most convenient for you (your 10% Bonus does expire after 90 days).
Are credits transferable?
Store credits are issued exclusively to the original customer account and are not transferable. They cannot be exchanged for cash or refunded and may be redeemed only on the EquiLife website.
How do I use my store credit?
To redeem your store credit, simply log into your EquiLife account and select it as a payment method at checkout for new purchases. If your order total exceeds your available credit, you may apply an additional payment method to cover the remaining b
Are credits stackable with promos, etc.?
Store credits may be combined with promotional offers, rewards redemptions, discount codes, and sitewide sales, providing you with maximum value on your purchases.
What if I change my mind after receiving store credit and prefer a full refund?
Once store credit has been selected and issued, it is considered final and cannot be converted to a monetary refund. We encourage customers to choose the option that best aligns with their preferences at the time of return, as store credit is non-ref