Frequently Asked Questions logo
Frequently Asked Questions logo

All articles

How do I mail my sample back (US)?Updated a year ago

1. Place urine specimen(s) into the biohazard zip-lock bag along with the absorbent packing sheet. Place frozen gel pack and urine sample(s) into the silver thermo bag. Place the silver thermo bag into the cardboard box (UPS may reject package  if sample is not in box). Place the orange card, containing the QR code, in the box and close the lid. Place the box in the UPS Laboratory Pak and seal using the adhesive strip.

** NOTE: Your lab must be registered using the QR code before it's sent back with the sample.

2. Please take note of the shipping/tracking number if you would like to track the package.

3. For best results, samples should be taken to your local UPS location (preferably toward end of the day to ensure sample(s) remain frozen during transit). To find your closest UPS Store location and hours visit Alternatively,  you may call for a UPS pickup at 1 (800) 742-5877 and advise them you need to schedule a pick-up using a return label.  Do not put kit(s) in a UPS drop box due to extended periods of time in a drop box can lead to errors in test results.

4. PLEASE DO NOT ISSUE DIRECT PAYMENT TO UPS for the shipment. If UPS attempts to bill you for shipping costs, please contact our staff for assistance at 913-341-8949. The Great Plains Laboratory is unable to reimburse shipping charges in cases where UPS is paid directly

*Be sure to ship on a Monday-Wednesday so it reaches the lab before the weekend, as the lab cannot accept shipments over the weekends.

Was this article helpful?