EquiLife

Ayubowan 

Terms and Conditions

Frequently Asked Questions

You are responsible for arranging shipping and associated costs back to the lab. Please contact your local post office to find the most appropriate way to send internationally, tracking is recommended. The sample should be frozen (freezer pack included) and reach the lab within 5 days of sending in order to remain viable. Place the orange card, containing the QR code, in the box and close the lid. Your lab must be registered using the QR code before it&apos;s sent back with the sample.*Note: The lab does not access packages on weekend so make sure it will arrive on a weekday&#xA0;Shipping Address:&#xA0;Mosaic Diagnostics9221 Quivira Rd.Overland Park, KS 66215 USAEmail: <a data-fr-linked="true" href="mailto:CustomerService@mosaicdx.com">CustomerService@mosaicdx.com</a>

You are responsible for arranging shipping and associated costs back to the lab. Please contact your local post office to find the most appropriate way to send internationally, tracking is recommended. The sample should be frozen (freezer pack includ

How do I mail my sample back (International)?

At Home Lab Testing FAQ

Mold Test FAQ

Why does it look different when I login to make changes to my subscription(s)?

How do I cancel my subscription?

How do I change the frequency of my subscription?

How do I change my subscription delivery date?

How do I pause my subscription?

Can I add products to my subscription?

I have multiple subscriptions, can I combine them into one subscription?

I have a subscription issue that isn't listed here, can you help?

How do I update my subscription payment method?

What are your shipping charges for international subscription orders?

Can I swap my subscription product for another?

Subscription FAQs

What are the Ayubowan Membership Program Terms & Conditions?

What is the meaning of Ayubowan?

Do I need to apply for an Ayubowan Membership?

Can I purchase a membership to Ayubowan?

How do I know my official enrollment date into the membership and my member status?

My Ayubowan membership status says I'm in Dunning, what does that mean?

What are the benefits of Ayubowan?

I have a child under the age of 18, can they use the App?

What if I cancel a subscription or skip a month, will I lose my membership?

Will the selection of Free At-Home Labs include every lab on the EquiLife website?

How often will I receive a Free At-Home Lab?

How will I be notified which lab I get to choose next?

How long do I have to select my free lab after receiving my email notification?

How do I get free shipping with my 90-day free lab?

How do I redeem my 90-Day Free Lab?

My 90-Day Free Lab code isn't working.

Which subscriptions qualify for membership?

Why did my membership in Ayubowan lapse?

What can I access without a full membership?

If I am not an Ayubowan Member, how long do I have full App access after registering a lab?

How do I delete my membership?

Ayubowan Membership Program

Where and how do I download Ayubowan?

Is there an Ayubowan Android app?

Can I access Ayubowan from my laptop?

How do I log on to the App or Webportal?

How do I turn on automatic App updates on my phone?

I cannot log in, what do I do?

I forgot my EquiLife password and cannot log in, what do I do?

How do I access the FAQ within the App?

Who do I contact if my question is not listed in the FAQ?

Can I contact Customer Support within Ayubowan?

How often will new content be released?

Can I request certain content?

Why don't I have access to all of the content?

How do I access my complimentary Coaching Call to review my lab results?

If I have multiple family members in a household, including children under 18, and want them each to receive a lab, what is the best route to hold their membership?

How do I select my date of birth on my Android Device?

Ayubowan App & Access

Does the Ayubowan App connect to other apps, like Oura Ring?

How do I sync my wearable device or other App to the Ayubowan App?

How is the Ayubowan App organized?

I can't open a link in an article, is it broken?

What is the purpose of the Plan section?

What are the benefits of the Plan section?

What is the purpose of the Nutrition section?

What are the benefits of the Nutrition Section?

What is the purpose of the Coaching Section?

What are the benefits of the Coaching Section?

What is the purpose of the Learn Section?

What are the benefits of the Learn section?

What is the purpose of the Shop section?

What are the benefits of the Shop section?

What are the Master Classes?

Ayubowan App Experience

What is the meaning of upon waking, at meals, and before bed for regarding supplement guidelines?

How do I add a custom item to the My Day section?

How do I add a workout to the My Day section?

Ayubowan App Plan Section

What's the best way to utilize the Nutrition section and meal plans?

How do I switch diet plans?

How do I customize my Meal Plan?

How do I add a recipe to my favorites?

How do I log Daily Nutritional Support Shakes during detoxes or fasting days?

What are the circled numbers shown on each recipe in the App?

How do I change my food preferences?

How do I create a shopping list?

How do I log my meals?

I noticed an error with a recipe or food with wrong ingredients or nutritional facts, what do I do?

I’m going out to eat at a restaurant, how do I log my meal?

I’m going out to eat but the restaurant isn’t in Ayubowan, what do I do?

Ayubowan App Nutrition Section

How do I schedule a lab review call?

How do I know if I have any coaching credits to use?

How do I join the meeting for my lab review call?

How do I access my results?

Where do I find my Wellness Plan?

How long do I have access to chat with my coach after my scheduled appointment?

How do I download my lab results and move to a Desktop for easier viewing?

When will my lab results be posted?

How do I contact my health coach?

Do I need a Smart Phone to access my Lab Review Calls?

How do I get set up for my child's lab review call?

How do I complete the Docu-Sign Registration Forms?

How do I reschedule my appointment?

How do I enable access to my microphone and video for the coaching call?

Ayubowan App Coach Section

Does the cart in Ayubowan connect to my cart on Equi.Life?

Can I access the Equi.Life store from Ayubowan?

Can I view my subscriptions in Ayubowan?

Can I view past purchases in the Ayubowan App?

Ayubowan App Shop Section

Ayubowan FAQ

When do shipments arrive?

How much is shipping?

What is your return &  refund policy?

Where can I manage my subscription details?

Do the protocols come with directions?

How often do you offer sales & promotions?

Why don't my subscriptions count towards the free product promotions?

Do you offer quantity discounts or bulk buying discounts?

What are the hours of EquiLife's Customer support team?

How Do I Expedite My Refund?

Why am I unable to order Daily Fruit & Vegetable Blend from Australia?

Online Orders & Shipping Questions

What is the lab registration policy?

When should I send in my lab test sample? Is there a deadline by which I must send my lab sample to the laboratory?

Should I mail all the lab samples back to the same address?

How will I receive my results and coaching call to review the results?

Is there an intake form I should fill out prior to my health coaching call?

I lost my instructions - where can I find a copy of these?

If I ordered a Lab Bundle (more than 1 lab purchased together with a single coaching call), do I need to wait for all lab results to be ready to have my call?

Can I use my HSA/FSA to pay for my labs and supplements?

What if I have additional questions?

How do I mail back my lab if I live outside of the US?

Can I run labs for my children?

Can I share a lab purchased as part of a lab bundle with my friends and family?

Which international countries do you ship labs to?

General Lab FAQ

Why are you collecting this information?

Why is it mandatory to complete lab registration?

Will this information be saved for future labs I purchase?

Will my coach see this information?

How do I scan the QR code?

What browser version is needed to complete the lab registration process?

Do I need to label my tubes in addition to registering online?

How do I complete my lab registration from a computer?

Is my health information stored securely?  How do I know I can trust the systems you use?

How do I register my child's lab result if they are under 18?

How do I register a lab for someone else who is over the age of 18?

How do I register my email?

I'm trying to register my lab and the page keeps looping after I enter my email and password.

How do I select my DOB without scrolling through month by month?

Labs Registration FAQ

How do I schedule my Lab Selection Call?

Who will I speak with on my Lab Selection Call?

How long is the Lab Selection Call?

How do I prepare for the Lab Selection Call?

How do I use my Lab Selection Coupon?

What can I buy with my Lab Selection Coupon?

How long is my Lab Selection Coupon good for?

Can I get advice for more than one person on this Lab Selection Call?

Can I get advice on my health condition on this Lab Selection Call?


Can I go over my previous lab testing on this Lab Selection Call?

Lab Selection Call FAQ

How do I return a lab if I live outside of the US?

International Shipping Guidelines

Is there a deadline by which I must send my lab samples to the laboratory?

Deadline for Taking Your Lab Tests

What should I do prior to my urine sample collection?

Do I need to avoid anything prior to taking this sample?

I'm planning to collect my urine sample for the OAT tomorrow morning. What if I wake up in the middle of the night to urinate?

I'm concerned that my urine sample may be too diluted. What should I do?

Can I collect a urine sample if I am on my menstrual cycle?

Can I take this test if pregnant or breastfeeding?

Why can't this test be ordered or completed in New York?

When should I do a retest for Candida?

I'm in the middle of the Parasite Protocol and I just received my OAT, can I run the lab now or should I wait?

Should I freeze my sample after collection?

How long can my urine sample stay frozen before shipping?

Are there any videos on how to collect a urine sample?

How do I mail my sample back (US)?

Candida Test FAQ

What should I do prior to my stool sample collection?

Do I need to collect my samples in 3 consecutive days? (what if I do not have a daily BM?)

How long are the samples viable for?

Can I do enemas before collecting my sample?

Can I take this test while pregnant?

The instructions say to freeze the collection in the clear vial, should I freeze or refrigerate the other vials as well?

What if I fill the vial past the red line?

When should I ship my samples?

Is there a video showing how to collect a stool sample?

Complete Gut Test FAQ

What should I do prior to my blood spot sample collection?

Can I take this test if I am on immune suppressants?

Can I take this test if I am on blood thinners or have a blood clotting issue?

Can I take this test if pregnant?

Why can’t this test be ordered or completed in New York?

What if I do not get enough blood on the blood spots - can I add more to each spot on another try?

What if I cannot get enough blood to fill all five spots?

Food Sensitivity FAQ

How do I mail my sample back (International)?Updated 2 months ago