Frequently Asked Questions logo
Frequently Asked Questions logo

All articles

Completing a Lab Test Kit

How and when do I complete my lab test kit?

Please review in detail the specific lab test instructions found within your lab test kit. Each lab test has its own specific instructions. It is always best to complete your lab test kit within 10 days of receipt (unless your test instructions provi

Do I need to label my tubes in addition to registering online?

Yes, all tubes must be labeled according to the instructions provided.

Is there a deadline by which I must send my lab samples to the laboratory?

Lab test kits expire after 6 months of purchase. It is best to complete your registration and return your lab test sample within 10 days of receipt. (Please be sure to read your specific lab test instructions within your lab test kit).

Can I run labs for my children?

Yes! The minimum age for children we can work with is 3 years old. That said, the parent or guardian must create a separate account for each child and be sure to use an unique email address for each account. Further, you must register each individual

Which international countries do you ship labs to?

We ship at-home lab tests to the following countries:. Australia, Canada, New Zealand, United Kingdom. Please click here for detailed shipping instructions for international labs on how best to return your lab sample.