I cannot log in, what do I do?Updated a year ago
If you are having issues logging into the Ayubowan by EquiLife, here are a few steps to try:
1. Ensure you have a compatible Operating System
- For iPhone and iPod Touch users - Version 13.0 or higher
- For Android users - Version 7.0 and higher
Note: We recommend always having the most up to date version of the operating system to ensure the best and most secure experience.
2. Ensure you have the latest App Version
- Check the App Store (iPhone) or the Play Store (Android) for available updates
Note: We recommend turning on automatic App updates to ensure you're getting the security updates and bug fixes
3. Ensure your username and password are correct
- The App uses the same email and password used on our website https://equi.life
- If you can log onto the site, but not the App, reset your password and try again
4. Ensure you have a fully activated EquiLife Account
- You can purchase items from our website, but not have a fully activated account if you use PayPal or other fast payment methods.
- To create a password and activate your account, fill out this short form and then sign into the App using the same email and password.
- If you are unsure if your account is activated, email [email protected]
Please notify EquiLife customer support by using the chat function on this page or by emailing [email protected], if the above steps do not resolve your login issue.
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