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Labs Registration FAQ

Questions related to the process of registering labs

Why are you collecting this information?

All Lab tests must be registered online before you send your sample back to our lab facility. Otherwise, we will not be able to identify, track or provide you with your lab test results. Please rest assured that we take your privacy very seriously. E

Why is it mandatory to complete lab registration?

All Lab tests must be registered online before you send your sample back to our lab facility. Otherwise, we will not be able to identify, track or provide you with your lab test results. Please register your lab within 10 days of receipt. Please do n

Will this information be saved for future labs I purchase?

The information provided will be securely stored and pre-filled for future labs purchased for easier registration. You will have the ability to update any previous information upon purchase of new labs.

Will my coach see this information?

Yes, the information provided during the labs registration process will be visible to your Health Coach.

How do I scan the QR code?

To scan a QR code, first move to a well-lighted place so the QR code will be easy to read. Nexopen the camera on your cell phone. Aim the camera on the QR code and a URL will appear. Click that URL and you will be taken to the EquiLife Labs site.

What browser version is needed to complete the lab registration process?

The following browser types and versions are supported:. Note: The DuckDuckGo browser is not supported at this time.

Do I need to label my tubes in addition to registering online?

Yes, all tubes must be labeled according to the instructions provided.

How do I complete my lab registration from a computer?

Go to https://labs.equi.life and sign in using your equi.life email and password

Is my health information stored securely? How do I know I can trust the systems you use?

Yes, this information is stored securely. We use the gold standard for health data storage and transmission (HL7/ FHIR). This is the same standard mandated for electronic health records under state and federal privacy laws that address this topic.

How do I register my child's lab result if they are under 18?

You will need to create a separate account for each child running a lab to view their results.For more details on how to create a new email address for you or a family member, refer to this FAQ: https://faq.equi.life/en-US/if-i-have-multiple-family-m

How do I register a lab for someone else who is over the age of 18?

You will need to register the lab using the other persons log-in credentials, or by creating a separate account for them.For more details on how to create a new email address for you or a family member, refer to this FAQ: https://faq.equi.life/en-US/

How do I register my email?

When you first register a lab, you will be prompted to sign in with the same email address you regularly use to shop on the equi.life store. If you've never shopped with us, use whatever email you'd like.  Keep in mind you will have to confirm this a

I'm trying to register my lab and the page keeps looping after I enter my email and password.

This can happen for a few reasons:. 1. Cookies must be enabled for the registration page to identify which page of the process it's in, and gets 'stuck' without the cookies. 2. Please check that your browser is secure. This may show as a lock icon in

How do I select my DOB without scrolling through month by month?

To easily set your date of birth, you can click on the drop down arrow by the current month and year. This opens another setting to easily scroll to choose the month and year. Here is a quick video walking through this process:.