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Ayubowan App Coach Section

Questions regarding the "Coach" section of the Ayubowan App

How do I schedule a lab review call?

To schedule your coaching call:.

How do I know if I have any coaching credits to use?

Select the ‘Coach’ toggle at the bottom of the screen in Ayubowan and then select “Appointments” at the top right. If you have credits they will appear within the “upcoming” appointments tab, otherwise you will have a button to purchase credits with

How do I join the meeting for my lab review call?

Please click on the "Join Call" button a few minutes before the time of your scheduled Coaching Call within the App. The room will appear empty if you join before the coach, however your coach will join you shortly!. Prior to your Health Coaching cal

How do I view my results?

From the web portal. Select "Lab Results" from the left hand panel. Then click the download icon, shown below, next to each lab result to view the result in a new tab. Note: If you do not see your results, refresh your browser. If they do not appear

Where do I find my Wellness Plan?

In the web portal. After your coaching call, you can find your assigned Wellness Plan by selecting "Wellness Plan" on the left hand panel. Then click the name or date field of the plan to view the details. Note: If your wellness plan does appear, ref

How long do I have access to chat with my coach after my scheduled appointment?

You can chat with your coach for 2 weeks after your coaching call in the App for follow up questions. After the 2 weeks, your chat session will be closed. Please save any information provided in this section if needed for future use. After that time

How do I download my lab results and move to a Desktop for easier viewing?

For iphone users:. Upon clicking the "View Report" button the lab will open on your screen. Click the download button in the upper right hand corner as shown below:. Clicking the Download button opens up additional options for sharing the file, inclu

When will my lab results be posted?

Results will automatically be delivered to your account the morning of your appointment time. The reason, you ask? There is often a significant amount of confusion that can come from providing client's their lab results without an explanatory convers

How do I contact my health coach?

Before a scheduled call, email [email protected] with your questions. After your call, in the App select the ‘Coach’ toggle at the bottom of the screen and then select “Messages” at the top center of your screen. This is where your coach will prov

Do I need a Smart Phone to access my Lab Review Calls?

Clients now have two options to access their Lab Review Calls:. 1. Using a smart phone - Download the Ayubowan app in the App Store (Apple) or Google Play store (Android). 2. Using a computer or tablet with a web browser - Go to https://my.equi.life

How do I get set up for my child's lab review call?

To receive your child's lab results and schedule their lab review call, a separate account, using a different email from your own, must be created. The account must be owned and managed by the parent.

How do I complete the Docu-Sign Registration Forms?

For labs that were submitted prior to our new Labs Registration Process, we have a Docu-Sign form set up for clients who did not register using our old EHC system. If you fall into the above category, you will need to successfully sign these forms be

How do I reschedule my appointment?

To reschedule your appointment with your health coach within the Ayubowan App:. If your appointment is more than 24 hours from the scheduled date and time:. If your appointment is less than 24 hours from the scheduled date and time:.

How do I enable access to my microphone and video for the coaching call?

In the App, go to Settings and select Notifications. Then in your phone settings, ensure that Camera and Microphone access are turned on, as well as cellular and notifications:. Within Notifications:.

I'm having issues connecting my audio and video for my call - what should I do?

There are two common reasons when Video / Audio might not work on your computer or mobile device when joining a coaching call. 1.  When you set-up your web browser, you may have been asked to grant permission for the browser to use the camera and mic